When you purchase the Lunoxa products, you're not just buying a product; you're also gaining the peace of mind that comes with an industry-leading 2-year warranty. Here's everything you need to know about your warranty and how to access support if you need it.

Lunoxa’s 2-Year Warranty

Coverage Period

The Lunoxa EyeCare Beam comes with a warranty valid for 2 years from the date of purchase. This warranty underscores our confidence in our product's quality and our commitment to our customers.

Warranty Validation

To activate your warranty, keep the original purchase receipt. You will need to present this receipt to validate the warranty should you require support.

Warranty Services

During the warranty period, if your Lunoxa EyeCare Beam is found to be defective due to manufacturing faults, Lunoxa will repair it free of charge. However, please be aware that the warranty does not cover defects arising from:

• User negligence or misuse.
  
• Natural disasters.
  
• Any of the specific exclusions listed below.

Warranty Exclusions

The warranty is void if the product experiences issues under the following conditions:

• Incorrect Voltage Usage: Damage caused by using the wrong voltage.
  
• Unauthorized Dismantling: Damage resulting from dismantling the product, which could include loss of parts or damage to the lamp.
  
• Foreign Matter Damage: Damage from water, food, toys, etc., that results in internal damage.
  
• Physical Damage: Damage from dropping the lamp, affecting its exterior and functionality.
  
• Chemical Exposure: Deformity or damage caused by exposure to organic solvents like paint thinner or benzene.
  
• Natural Disasters: Damage from fire, flood, earthquakes, salt damage, etc.
  
• Negligence: Damage resulting from negligence or failure to follow the instructions provided in the user guide.

After the Warranty Expires

Once the warranty period is over, Lunoxa continues to offer support. Customers can receive after-sales service by paying the associated repair costs.

How to Get Support

If you need support during or after the warranty period, please contact Lunoxa’s chat or email support (support@truebrand.sg).

Using USB-C Chargers for Lunoxa Products: What You Need to Know

When it comes to charging your Lunoxa devices, ensuring the longevity and safety of your product is paramount. Here's what you should know about using USB-C chargers with Lunoxa products.

Use the Original Charger

Recommended Charging Method

Lunoxa products are designed to work best with the charger included in the original package. To avoid any risk of damage to your device, we strongly recommend using the provided adapter.

Risk of Using Non-Specific Chargers

Using chargers that are not provided by Lunoxa can lead to potential issues, including:

• Reduced performance of your Lunoxa product.
• Damage to the device that may not be covered by warranty.

What to Do If Your Charger Is Lost or Malfunctions

Contact Customer Support

If you find yourself without a working charger because it’s either lost or out of order, don’t worry. Reach out to our customer support through chat or email (support@truebrand.sg). We are here to help resolve your issue promptly.

Replacement Policy

Depending on your warranty status and the cause of damage to the original adapter, there may be a charge for a replacement. Our support team will guide you through the process and inform you about any potential costs involved.

Conclusion

To ensure the best performance and safety of your Lunoxa products, always use the charger that came with your device. If you encounter any problems with your charger, our customer support team is ready to assist you. Remember, using the right charger not only extends the life of your product but also ensures that your warranty remains valid.

For more information or assistance, please contact our support team directly via chat or email (support@truebrand.sg).

Essential Usage Guidelines for Lunoxa Products

When using Lunoxa products, it's important to follow specific guidelines to ensure safety and maintain product longevity. Below, you'll find comprehensive instructions and safety information for using your Lunoxa EyeCare Beam and other Lunoxa lighting products.

General Safety Information

• Stable Placement: Always place lamps on stable, level surfaces to prevent them from toppling and causing damage or injury.
  
• Temperature and Environment: Avoid using products in high temperature areas over 104°F (40°C) or in humid conditions, such as bathrooms or outdoors, to prevent damage and risk of electrical hazards.
  
• Proximity to Heat Sources: Do not position lamps near heat sources like heaters to avoid overheating and potential fire hazards.
  
• Covering Lamps: Ensure lamps are not covered with any flammable materials such as cloth or paper to avoid fire risks.

Electrical Safety

• Power Source: Only use the provided adaptors and ensure the voltage supply matches product specifications to avoid electrical issues.
  
• Handling: Avoid touching the lamp or socket with wet hands to prevent electric shocks.
  
• Power Cord Caution: Do not use the lamp if the power cord or enclosure is damaged. Check cords for damage regularly.
  
• Extension Cords: If using an extension cord, ensure it is properly rated for the lamp to avoid overheating and potential hazards.

Maintenance and Cleaning

• Servicing: Do not attempt to dismantle or modify the lamp yourself; all servicing should be done by qualified personnel.
  
• Cleaning: Unplug the lamp before cleaning. Use a dry, clean cloth and avoid using liquids or immersing the lamp in water.

Usage Precautions

• Product Modifications: Do not alter the lamp in any way, including the ground plug or polarized plug blades.
  
• Long-Term Storage: If the lamp will not be used for a prolonged period, remove it from the power source to avoid unnecessary power consumption and potential hazards.
  
• Disposal: Dispose of the lamp in accordance with local government regulations to prevent environmental contamination.

Emergency Procedures

• Irregular Operation: If you detect any irregularities during use, such as smoke or a strange smell, turn off the lamp, unplug it, and contact Lunoxa customer service for assistance.

Intended Use

• Designated Environment: The Lunoxa EyeCare™ Beam is intended for indoor office use only. It has not been tested for operation at different voltages or outdoor use, and misuse could damage the light or create unsafe conditions.

Signal Words and Their Consequences

• WARNING: Indicates a potentially hazardous situation, which, if not avoided, could result in serious injury, death, or significant property damage.
  
• CAUTION: Refers to a potentially hazardous situation which, if not avoided, may result in minor or moderate injury and/or property damage.

For More Assistance

Please read, understand, and adhere to all provided safety information. Retain these instructions for future reference, and if you need further assistance, don't hesitate to contact our customer service via chat or email (support@truebrand.sg)

If you're looking to purchase Lunoxa products, you've come to the right place! Currently, Lunoxa products are exclusively available on Amazon. Here’s a simple guide to help you make your purchase:

Step-by-Step Guide to Buying Lunoxa Products on Amazon

1. Start by navigating to the Lunoxa product page on our website. Here you can find detailed information about each of our products, including specifications, user reviews, and more.
   
2. On the product page, you will see a button labeled "Shop Now at Amazon." Clicking this button will redirect you directly to the Amazon page where Lunoxa products are listed.
   
3. Once you are on Amazon, you can purchase Lunoxa products just like you would any other item. Add the products to your cart, proceed to checkout, and complete your transaction using your preferred payment method.
   

Why Purchase from Amazon?

• Convenience: Shopping on Amazon is a breeze. With a user-friendly interface and multiple payment options, you can complete your purchase smoothly and securely.
  
• Fast Shipping: Depending on your location and chosen shipping options, you could receive your Lunoxa products quickly—sometimes even the next day.
  
• Customer Service: Amazon’s customer service is available to assist you with any inquiries or issues related to your order.
  
  

We are excited to offer our products through Amazon and look forward to providing you with quality items that meet your needs. Happy shopping!